Last updated March 08, 2022
This document is an electronic record in terms of Information Technology Act, 2000 and rules there under as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.
Eligibility to use the services
The services of TimePay Merchant App are available only to persons who are competent to enter into a legally binding contract under the Indian Contract Act, 1872. Persons who are incompetent to enter into a contract under the Indian Contract Act,1872, including un-discharged solvents, minors (under the age of 18 years), etc. are not eligible for the services provided under TimePay Merchant App and hence shall not register as user or transact on TimePay Merchant App.
“TimePay” is a platform enabling merchants to have digital channel for payment collections and facilitate their clients with UPI payment channel to collect payment against goods and services provided.
TimePay Merchant App provides you,
- QR POS (digital) to accept payments in connection with a Payment Transaction initiated by a buyer for a bona fide sale of your products or services.
- View & download QR
- Transaction history, raise complaint, etc
To avail the services of TimePay Merchant App You shall be required to register with TimePay Merchant App. You agree to keep your passcode confidential and will be responsible for all use of your account and passcode.
Pre-condition for User Registration:
- TimePay Merchant App should have been downloaded and installed,
- An Android Mobile device,
- At least one mobile SIM should be inserted in the mobile device,
- The mobile number should be a registered mobile number with the mobile operator,
- Internet connectivity should be enabled,
- GPS on the user’s mobile device should be enabled.
- Active email ID,
- Active Indian Bank account with debit card
USER REPRESENTATION AND WARRANTY
We will review and may independently verify the information you provide, including through visits to and photographs of your Merchant Store or by verifying on third party databases. We may also provide such information and information about any Payment Transaction to (i) NPCI, and (ii) any regulator or law enforcement authority as required under Applicable Law.
If you provide any information that is untrue, inaccurate, not current, or incomplete, we have the right to suspend or terminate your account and refuse all current or future use of TimePay Merchant App (or any portion thereof).
INTELLECTUAL PROPERTY RIGHTS
Provided that you are eligible to use TimePay Merchant App, you are granted a limited non-exclusive, revocable, non-transferable license to access and use TimePay Merchant App and to download or print a copy of any portion of the Content to which you have properly gained access solely for your personal use. We reserve all rights not expressly granted to you in and to “TimePay”, the Content and the Marks.
DISPUTES, REFUNDS OR REVERSALS
TimePay is a platform which will act as a medium/ channel to transact / collect payments in terms of information and transactional records. TimePay will only be responsible for providing status and confirmation for transaction made through our platform and will not be responsible for any monetary debit / credit made or received by remitter/beneficiary. For any disputes, refunds or reversals arising under payment transactions remitter / beneficiary can contact respective banks and raise the issues.
MOBILE APP MANAGEMENT
TERM AND TERMINATION
If we terminate or suspend your account for any reason, you are prohibited from registering and creating a new account under your name, a fake or borrowed name, or the name of any third party, even if you may be acting on behalf of the third party. In addition to terminating or suspending your account, we reserve the right to take appropriate legal action, including without limitation pursuing civil, criminal, and injunctive redress.
If there is a complaint relating to your use of TimePay Merchant App, you will provide TimePay with all information and documentation, and any other assistance reasonably required, for TimePay to investigate, resolve and/or defend such complaints.
TAT and Escalation Matrix for Complaint:
|Escalation Matrix||Department||Contact Person||Contact no.||E-mail ID||TAT|
|Level 1||Operations & Technical||Devendra Sawantemail@example.com||T+3|
MODIFICATIONS AND INTERRUPTIONS
We reserve the right to change, modify, or remove the contents of TimePay Merchant App at any time or for any reason at our sole discretion without notice. However, we have no obligation to update any information on TimePay Merchant App. We also reserve the right to modify or discontinue all or part of TimePay Merchant App without notice at any time. We will not be liable to you or any third party for any modification, suspension, or discontinuance of TimePay Merchant App.
We cannot guarantee TimePay Merchant App will be available at all times. We may experience hardware, software, or other problems or need to perform maintenance related to TimePay Merchant App, resulting in interruptions, delays, or errors. We reserve the right to change, revise, update, suspend, discontinue, or otherwise modify TimePay Merchant App at any time or for any reason without notice to you. You agree that we have no liability whatsoever for any loss, damage, or inconvenience caused by your inability to access or use TimePay Merchant App during any downtime or discontinuance of TimePay Merchant App.
There may be information on TimePay Merchant App that contains typographical errors, inaccuracies, or omissions, including descriptions, pricing, availability, and various other information. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update the information on the website or mobile app at any time, without prior notice.
TIMEPAY MERCHANT APP IS PROVIDED ON AS-IS BASIS. YOU AGREE THAT YOUR USE OF TIMEPAY MERCHANT APP AND OUR SERVICES WILL BE AT YOUR SOLE RISK. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, WRITTEN OR ORAL, IN CONNECTION WITH TIMEPAY MERCHANT APP AND YOUR USE THEREOF, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANT ABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE MAKE NO WARRANTIES OR REPRESENTATIONS ABOUT THE ACCURACY OR COMPLETENESS OF TIMEPAY MERCHANT APP’S CONTENT AND WE WILL ASSUME NO LIABILITY OR RESPONSIBILITY FOR ANY (1) ERRORS, MISTAKES, OR INACCURACIES OF CONTENT AND MATERIALS, (2) ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SECURE SERVERS AND/OR ANY AND ALL PERSONAL INFORMATION AND/OR FINANCIAL INFORMATION STORED THEREIN, (3) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM TIMEPAY MERCHANT APP, (4) ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE WHICH MAY BE TRANSMITTED TO OR THROUGH TIMEPAY MERCHANT APP BY ANY THIRD PARTY, AND/OR (5) ANY ERRORS OR OMISSIONS IN ANY CONTENT AND MATERIALS OR FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF ANY CONTENT POSTED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA TIMEPAY MERCHANT APP.
LIMITATIONS OF LIABILITY
In no event will we or our directors, employees, partners or affiliates be liable to you for any indirect, consequential, exemplary, incidental, special, or punitive damages, including lost profit, lost revenue, loss of data, or other damages arising from your use of the TimePay Merchant App or inability to use, or in connection with any failure of performance, error, omission, interruption, defect, delay in operation or transmission, computer virus or line or system failure, even if we have been advised of the possibility of such damages.
By creating an Account with “TimePay” you agree that “TimePay” on its own or third parties may send you informational and Promotional text messages (SMS), e-mail notifications or such other means of communication as part of the normal business operation of your use of the Services. We may send you text messages (SMS), e-mail notifications or such other means of communication to advertise “TimePay” Services or services provided by third Party on TimePay platform , promote new products and services, to obtain your valuable feedback, send surveys to understand your experience with our Services and your needs and requirements. You may opt-out of receiving text (SMS) messages or e-mail notification from “TimePay” at any time by sending an email to firstname.lastname@example.org indicating that you no longer wish to receive such messages, along with the phone number of the mobile device receiving the messages. You acknowledge that opting out of receiving text (SMS) messages or e-mail notification may impact your use of the Services.
All notices, requests, demands, waivers and other communications required or permitted to be given under the Agreement shall be in writing through certified or registered mail, courier, email, facsimile or telegram to be sent to the following addresses:
For NPST: Attn: Legal Department, Network People Services Technologies Limited, 306, B-wing, Lodha Supremus II, Road No.22, Wagle Estate, Thane(W)-400604, Maharashtra.
For You: To the name and address provided for at the time of registration.
All such notices, requests, demands and other communications shall send by certified email and shall be deemed duly given on the day following the day on which such email was sent.