Last Updated December 09, 2020

• you may send payments to service providers, Users, Merchants, Billers or third parties using any Payment Instruments accepted through TimePay.
• you may also receive payments from other Users or third parties in the Payment Instrument you designated in TimePay to receive funds.
• you may check your transaction status, transaction history and raise queries if required.

• Your UPI ID and UPI PIN shall always be required to use the UPI services to make any transactions on UPI Payment Platform. You are solely responsible for protecting your mobile phone and all the transactions made on the UPI Payment Platform. You should take all necessary steps to keep your UPI PIN confidential and not share OTP or UPI PIN with any other person/entity. In case of breach or threatened breach of your UPI PIN or OTP, you shall inform NPST and your Issuing Bank of such breach immediately. You acknowledge that the UPI PIN is stored by your Bank and NPST in no circumstances shall have access to your UPI PIN and thereby shall have no responsibility for any breach, claim, damage, loss suffered by you due to unauthorized use of your UPI PIN.
• You understand that you are responsible to provide and verify the accuracy of information while availing UPI payment Services. At all times, you shall be liable for any transaction done through UPI Payment Platform from your account; all such transactions shall be considered initiated and approved by you. NPST shall not be required to independently verify the instructions. Your transaction records can be reviewed within the TimePay App – “History” section. You are required to review all transactions and in case you identify any error or unauthorised transaction, you are requested to notify this as per the notified Dispute Redressal Mechanism. It is your responsibility to pay and report of all applicable taxes in accordance with prevailing tax laws of India. You agree to indemnify and hold NPST harmless for all loss/damage caused by any unauthorized use of UPI Payment Platform.You are required to ensure availability of sufficient funds in TimePay UPI linked Bank Account(s) in order to avoid transaction declines and charges if any accessed by your issuer Bank. You agree that TimePay, PSP or any other system participant in UPI Payment System shall not be liable for any delay in the completion of the funds transfer or any loss on account of error in the execution of the funds transfer by you. Transfer of funds via UPI Payment Platform is subject to the restrictions like maximum amount or maximum daily or periodic limits that may be imposed by Cosmos Bank, NPCI, and other banks from time to time, at its sole discretion and further, they may also reject/suspend Transactions (in whole or in part) based on their respective policies and assessment.
• You may use the Bharat Bill Payment System (BBPS) feature made available on TimePay UPI Payment Platform to make payments towards your bill payments including but not limiting to mobile bills, DTH recharge, Electricity bills and other utility bills etc. You agree that in order to avail such Services you may be required to provide additional details to enable TimePay to fetch such details from respective billers. Additionally, you provide your express consent for TimePay to store such details on your behalf in order to provide the bill payment service to You.
• NPST shall endeavour to provide You some additional Services/offers (on its own or through Third-Party providers) as it may decide from time to time. NPST shall have the right to decide the criteria and eligibility of Users which would be offered such additional Services.

• We Network People Services TechnologiesLtd.[(“NPST”)(formerly known asNetwork People Services TechnologiesPvt.Ltd.)] are a TPAP authorized by NPCI to facilitate payments through PSP Bank(s) namely The Cosmos Co-operative Bank Ltd. We are a service provider and we participate in UPI through the PSP Bank.
• We are bound by the tripartite agreement entered with the sponsor PSP Bank The CosmosCo-operative Bank Ltd. and NPCI. We are responsible for facilitating grievances / complaints resolution of the customers on-boarded on our UPI application.
• We shall be the first point of contact for all UPI related grievances/complaints for customers on-boarded by us. In case the complaint/grievance remains unresolved, the next level for escalation will be the PSP Bank, followed by the bank (where you maintain the account) and NPCI in the same order. After exercising these options, you can approach the Banking Ombudsman and / or the Ombudsman for Digital Complaints, as the case may be.

• NPCI owns and operates the Unified Payments Interface (UPI) platform.
• NPCI prescribes rules, regulations, guidelines, and the respective roles, responsibilities and liabilities of the participants, with respect to UPI. This also includes transaction processing and settlement, dispute management and clearing cut-offs for settlement.
• NPCI approves the participation of Issuer Banks, PSP Banks, Third Party Application Providers (TPAP) and Prepaid Payment Instrument issuers (PPIs) in UPI.
• NPCI provides a safe, secure and efficient UPI system and network.
• NPCI provides online transaction routing, processing and settlement services to members participating in UPI.
• NPCI can, either directly or through a third party, conduct audit on UPI participants and call for data, information and records, in relation to their participation in UPI.
• NPCI provides the banks participating in UPI access to system where they can download reports, raise chargebacks, update the status of UPI transactions etc.

• PSP Bank is a member of UPI and connects to the UPI platform for availing UPI payment facility and providing the same to the TPAP which in turn enables the end-user customers / merchants to make and accept UPI payments.
• PSP Bank, either through its own app or TPAP’s app, on-boards and registers the end-user customers on UPI and links their bank accounts to their respective UPI ID.
• PSP Bank is responsible for authentication of the end-user customer at the time of registration of such customer, either through its own app or TPAP’s app.
• PSP Bank engages and on-boards the TPAPs to make the TPAP’s UPI app available to the end-user customers.
• PSP Bank has to ensure that TPAP and its systems are adequately secure to function on UPI platform.
• PSP Bank is responsible to ensure that UPI app and systems of TPAP are audited to safeguard security and integrity of the data and information of the end-user customer including UPI transaction data as well as UPI app security.
• PSP Bank has to store all the payments data including UPI Transaction Data collected for the purpose of facilitating UPI transactions, only in India.
• PSP Bank is responsible to give all UPI customers an option to choose any bank account from the list of Banks available on UPI platform for linking with the customer’s UPI ID.
• PSP Bank is responsible to put in place a grievance redressal mechanism for resolving complaints and disputes raised by the end-user customer.

• TPAP is a service provider and participates in UPI through PSP Bank.
• TPAP is responsible to comply with all the requirements prescribed by PSP Bank and NPCI in relation to TPAP’s participation in UPI.
• TPAP is responsible to ensure that its systems are adequately secure to function on the UPI platform.
• TPAP is responsible to comply with all applicable laws, rules, regulations and guidelines etc. prescribed by any statutory or regulatory authority in relation to UPI and TPAP’s participation on the UPI platform including all circulars and guidelines issued by NPCI in this regard.
• TPAP has to store all the payments data including UPI Transaction Data collected by TPAP for the purpose of facilitating UPI transactions, only in India.
• TPAP is responsible to facilitate RBI, NPCI and other agencies nominated by RBI/ NPCI, to access the data, information, systems of TPAP related to UPI and carry out audits of TPAP, as and when required by RBI and NPCI.
• TPAP shall facilitate the end-user customer with an option to raise grievance through the TPAP’s grievance redressal facility made available through TPAP’s UPI app or website and such other channels as may be deemed appropriate by the TPAP like email, messaging platform, IVR etc.

• your misuse of the UPI Services; including wilful misconduct and fraud.
• any breach or non-compliance by you of any terms in Combined Terms of Use and any additions thereof.
• any dispute or litigation caused by your acts or omissions, or
• your negligence or violation or alleged violation of any applicable law or rights of a third party.

• Every end-user customer can raise a complaint with respect to a UPI transaction, on the PSP app / TPAP app.
• End-user customer can select the relevant UPI transaction and raise a complaint in relation thereto.
• A complaint shall be first raised with the relevant TPAP in respect to all UPI related grievances / complaints of the end-user customers on-boarded by the PSP Bank / TPAP (if the UPI transaction is made through TPAP app). In case the complaint / grievance remains unresolved, the next level for escalation will be the PSP Bank, followed by the bank (where the end-user customer maintains its account) and NPCI, in the same order. After exercising these options, the end-user customer can approach the Banking Ombudsman and / or the Ombudsman for Digital Complaints, as the case may be.
• The complaint can be raised for both the types of transactions i.e. fund transfer and merchant transactions.
• The end-user customer shall be kept communicated by the PSP / TPAP by means of updating the status of such end-user customer’s complaint on the relevant app itself.

• What is NPCI?
  NPCI is an authorized payment system operator by RBI. NPCI owns and operates UPI payment system
• What is PSP bank?
  PSP is the banking company authorized to act as a Payment Service Provider (PSP) under the UPI framework. PSP engages the TPAP to provide UPI services to the end-user customers.
• What is TPAPs?
  Third Party Application Provider (TPAP) is the entity that provides the UPI compliant app to the end-user customers to facilitate UPI based payment transactions.
• What is Customer’s Bank?
  The Bank where the end-user customer maintains his/her account and has linked the account for the purpose of debiting/crediting the payment transactions made through UPI.
• Who is End User Customer?
  The end-user customer is the individual who uses UPI payment facility to send and receive payments.